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Our Guarantee Policy
The Scoville guarantee covers you against manufacturer defects or materials under normal domestic conditions, following the provided care and use instructions. It does not provide coverage for normal wear and tear, commercial use, or misuse of the product (which includes damage to the cooking surface).
To ensure the guarantee remains valid, it’s important to hold onto your original purchase receipt. Without this, the guarantee is not validated.
In the unlikely event of a fault with the kitchenware, it may be repaired or replaced free of charge with a similar product or one of equivalent value if the original product is no longer available. In the case of a set, only the faulty item/items will be replaced.
The cost of sending an item for inspection will not be covered under the guarantee.
Where applicable, a replacement or postage charge may be applied.
This guarantee will only apply to the original purchaser and cannot be transferred to a third-party.
The guarantee is only valid for products bought from our website and authorised retail partners. It does not extend to items purchased from third-party sellers or resellers.
The following is excluded from the guarantee:
- Damage to the surface caused by overheating or scratching.
- Damage caused by misuse, abuse, accident, commercial use, or neglect.
- Damage caused by failure to comply with the care and use instructions.
- Damage to cookers or pans caused by sliding the pan on the surface of a hob.
- Normal wear and tear including mild discolouration.
- Consequential damage is expressly excluded from this guarantee.
The guarantee will only be valid if it is registered within 6 months of the original purchase date.
This guarantee does not affect your statutory rights.
How to register:
To register your guarantee details, please visit www.imperialgb.com/register-guarantee/
Submitting a claim:
To start a guarantee claim, kindly send images along with your proof of purchase to email@example.com. Please allow 3-5 working days for a response. Response times may be longer during peak periods such as Christmas.