Submit a Product Guarantee Claim

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Submit a Guarantee Request

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This field is for validation purposes and should be left unchanged.

Name(Required)

First Last

Email(Required)

Your Postal Address(Required)

We will need your full postal address, as this information is required in the event that a replacement product or exchange is approved.

Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country

Product SKU(Required)

This is the 4-digit SKU found next to the barcode on the packaging. If you no longer have the packaging, you can search for the item on our website. Open the product page and the SKU will appear directly below the title (e.g. 1004). If you are submitting a guarantee request for more than one product, please click the plus icon to add a separate line for each individual item.

Order Number (Leave blank if not ordered directly)

Upload Proof of Purchase(Required)

Please provide either an online invoice or a photo of the till receipt for the affected item(s), as this is required to process any guarantee enquiry.

Drop files here or

Max. file size: 3 GB, Max. files: 5.

Upload Images of the Item

Please upload clear images of the full item, including both the top and base.

Drop files here or

Max. file size: 3 GB, Max. files: 8.

Question / Issue(Required)

How can we help? Please describe the issue.