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FAQ
Do you have a question? Check out the information provided below; it might have the answer you’re looking for. If not, don’t panic. Click on the final option to contact us directly, and we’ll respond as quickly as we can.
Where can I register my guarantee?
For products that are eligible for the guarantee, you can register them by clicking here and filling out the provided form.
Where can I find the SKU code for my product?
To find the 4-digit SKU code needed to register your cookware’s guarantee, please search the rear of the packaging on each product. You’ll find the SKU code located just beneath the barcode, in the same white box. Alternatively, you can find the SKU code for a product on each product page, labelled ‘item code’.
Where can I find product dimensions?
Product dimensions can be found on our websites on each product page, under the ‘details’ tab.
Can I use my pan in the oven?
To confirm if your pan is safe for use within the oven, look for the ‘oven safe’ icon on the packaging. Alternatively, please check the product page on our website.
How do I use my pan on an induction hob?
All hobs have a minimum induction base size requirement and this can be found in your hob manual. As a cookware manufacturer, we manufacture to the set industry standards. Induction works by creating a magnetic field, therefore the induction plate on the base of the pan needs to match the ring/zone size chosen on your hob in order that they make direct contact with each other and the magnetic field is created. The induction plate on the base of the pan appears as a stainless steel doughnut-shaped ring with perforated holes. It is this area that needs to match the size of the ring/zone chosen not the entire base of the pan. The cooking vessel base diameter must be the same as the induction hob ring/zone chosen. If it’s too big some zones will remain outside the hob and won’t heat properly, but if it’s too small the pan may not activate the hob.
Can I clean my pan in the dishwasher?
To confirm that your pan is safe for cleaning in the dishwasher, please check the packaging for the ‘dishwasher safe’ icon. Alternatively, please check the product page on our website.
I have an issue with my www.scoville.me order, who do I contact?
We’re sorry to hear that you have an issue with your order. Please click here and fill out the form provided. Please also include your order number. A member of our team will be in touch as soon as possible.
Why does it say that I have paid with PayPal?
We use PayPal checkout as our payment gateway. This means that however you choose to pay, you may receive a message saying that you have completed the order with PayPal – even if you do not have a PayPal account. This is nothing to worry about, as your payment will be charged to whichever payment method you chose to use when placing the order.
I need to cancel my order.
We’re sorry to hear that you wish to cancel your order. Please visit our Shipping, Returns and Cancellations page for further instructions.
I have an issue with my Amazon order, who do I contact?
To resolve an issue with an Amazon order, please find the seller of the product. If the order was made with a third-party seller, please contact them for a resolution. If the order was made with Scoville UK and/or fulfilled by Amazon, please contact us directly on info@scoville.me and we’ll be happy to help.
How do I open a guarantee enquiry?
In the eventuality that you would like to open a guarantee claim, please click here and provide some information about the issue you are experiencing. A member of our team will be in touch as soon as possible.
Where can I get a copy of the care and use guide?
In order to contribute to our efforts to reduce our impact on the environment, we have started to provide care and use guides digitally. If your product does not include a care and use guide in the packaging, then this can be found by clicking here. Simply navigate to the range that your product is from and select whether it is cookware, bakeware or a knife block.
Still can’t find the answer to your question?
Click here to get in touch and we’ll do our best to help out!